Shipping Policy for Conaacool

Effective Date: February 25, 2025

At Conaacool, we are committed to providing you with fast, reliable, and cost-effective shipping options to ensure that your luxury timepieces arrive safely and on time. This Shipping Policy outlines the details of our shipping methods, delivery times, fees, and other important information related to the shipping of your order. By placing an order with us, you agree to the terms and conditions of this policy. This policy is designed to comply with Google AdSense guidelines, ensuring transparency and reliability throughout the shipping process.

1. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet the needs of our customers. The shipping method you select will determine the delivery time and associated costs. The estimated delivery times are provided at checkout and depend on your location, the shipping method, and the availability of the items in your order.

  • Standard Shipping:

    • Delivery time: 5-7 business days (domestic)
    • Available for most U.S. addresses and select international locations.
    • This is the most affordable option, but delivery may take longer during peak seasons or for remote areas.

  • Expedited Shipping:

    • Delivery time: 2-3 business days (domestic)
    • Available for U.S. addresses only.
    • Faster shipping option at a higher cost, ensuring quicker delivery.

  • International Shipping:

    • Delivery time: 7-14 business days
    • Available for select countries worldwide.
    • Delivery times may vary based on the destination country, customs clearance, and local postal services.

Please note that all delivery times are estimates and may be affected by factors such as holidays, weather conditions, or delays from the shipping carrier.

2. Shipping Fees

Shipping fees are calculated at checkout based on your selected shipping method, destination, and order weight. The total shipping cost will be displayed before you confirm your order, so you can review and choose the most suitable option.

  • Free Shipping: We offer free standard shipping on all domestic orders over $100. For orders below $100, shipping fees will apply based on the selected shipping method.
  • International Shipping Fees: International shipping fees are calculated based on the destination country and the weight of your order. Additional taxes, duties, or customs fees may be applied once the package reaches the destination country, and these charges are the responsibility of the customer.

3. Shipping Restrictions

We currently ship to most U.S. addresses and select international locations. However, some locations may not be eligible for shipping due to carrier limitations or other factors. If we are unable to ship to your location, we will notify you during the checkout process.

We do not ship to P.O. Boxes or APO/FPO addresses due to shipping restrictions. Please provide a valid street address for delivery.

4. Order Processing

Once you place an order, we begin processing it immediately. Orders placed before 2:00 PM (EST) will typically be processed and shipped the same business day. Orders placed after 2:00 PM or during weekends or holidays will be processed the next business day.

Please note that while we strive to ship all orders promptly, certain products may require additional processing time. If there are any delays, we will notify you via email.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate the delivery date. If you have any issues with tracking your order, please contact us, and we will assist you.

6. Shipping Delays

While we make every effort to ensure timely delivery, certain factors beyond our control, such as adverse weather conditions, carrier delays, or customs processing, may cause delays. In the event of such delays, we will notify you and keep you updated on the status of your order.

Please note that once your order has been handed over to the carrier, delivery times are determined by the shipping company, and Conaacool is not responsible for any delays caused by the carrier.

7. Damaged or Lost Shipments

If your package is lost or damaged during transit, please contact us immediately at info@conaacool.com or call (607) 535-6063. We will work with the carrier to resolve the issue and ensure that you receive your order as quickly as possible.

If you receive a damaged item, please notify us within 48 hours of receiving the package. We will guide you through the process of returning the damaged item and sending a replacement, if applicable.

8. Customs Duties and Taxes (for International Orders)

For international orders, please be aware that your country may impose customs duties, taxes, or import fees on your purchase. These charges are the responsibility of the customer and are not included in the price of the product or the shipping fee.

Customs policies vary by country, so we recommend that you check with your local customs office for more information on the duties or taxes that may apply to your order. Conaacool is not responsible for any additional charges that may occur once the package reaches your country.

9. Address Accuracy

To avoid delays in delivery, please ensure that the shipping address you provide is complete and accurate. This includes verifying your street address, city, postal code, and phone number. Conaacool is not responsible for delays or undelivered packages due to incorrect or incomplete address information.

10. Changes to Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will reflect the new effective date. We encourage you to review this policy periodically to stay informed of any changes.

11. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact our customer service team. We are here to assist you and ensure that your order is delivered to you as quickly and securely as possible.

  • Email: info@conaacool.com
  • Phone: (607) 535-6063
  • Address: 200 N Madison Ave, Watkins Glen, New York, NY 14891

Thank you for choosing Conaacool! We are committed to delivering the highest quality products and providing you with a seamless and enjoyable shopping experience.